The present general conditions of sale are intended to govern the commercial relations between Edsou-Amanta (hereinafter referred to as “Corail Noir”) and its customers.
Preamble
The present General Terms and Conditions of Sale apply to individual bookings made by the client for his personal needs.
The request for a reservation implies adherence to these terms and conditions of sale and full and unreserved acceptance of their provisions.
The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the “Customer”).
The Client acknowledges that he/she has read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
The Customer declares that he/she has the capacity to enter into a contract, i.e. that he/she has reached the age of majority and is not under guardianship.
The client’s agreement to the general terms and conditions of sale and the terms and conditions of sale of the reserved fare is obtained at the time of booking; no booking is possible without this agreement.
The payment made at the time of a reservation for which the conditions of sale of the tariff do not allow the modification and cancellation of the reservation, will be called hereafter the prepayment.
Article 1: Reservation
The reservation is deemed to have been made when the bank details are validated.
The client may make a reservation on the Website, on an individual basis, and for his/her personal needs, for a limited number of rooms per reservation and on a single Mobile Service. For reservations of more than 4 (four) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
The Customer undertakes, prior to any reservation, to complete the information requested on the reservation request.
The client attests to the truthfulness and accuracy of the information provided.
The reservation procedure includes the following steps:
step 1: choice of room and rate ;
step 2: selection, if necessary, of one or more additional services (valid only on the site);
step 3: verification of the details of the reservation, its total price, the applicable sales conditions and possible adjustment of the choice (room, rate, additional service);
step 4: filling in the client’s details;
step 5: entry of the credit card in the event of a guarantee or prepayment request
step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before validating the reservation;
step 7: validation of the reservation by the customer.
The Hotel acknowledges receipt of the Customer’s reservation by sending an e-mail without delay to the Customer at the e-mail address previously provided, summarising the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the rate selected and accepted by the Customer, and the date of the reservation.
Article 2 : Cancellation conditions
The client is reminded, in accordance with article L. 121-20-4 of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-20 of the Consumer Code.
The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with prepayment may not be modified and/or cancelled. No reimbursement will be made for sums paid in advance as a deposit. In this case, this is mentioned in the sales conditions of the tariff.
When the conditions of sale of the reserved fare allow it, the cancellation of the reservation can be made directly on the Site or the Mobile Services via the section. “Consult or cancel your booking”.
In case of interruption of the stay (unexpected departure) the client will have to pay the night of the day of departure. In case of reservation with prepayment, no refund will be made.
Unless otherwise agreed, the rooms are available from 3 p.m. on the day of arrival and the guest must leave the room before 11 a.m. on the day the reservation ends. Late check-out is possible on request, subject to room availability and an additional charge.
Article 3 – Prices
Prices are quoted in euros. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate (10%) will automatically be reflected in the prices indicated on the date of invoicing.
The prices indicated only include the services strictly mentioned in the reservation. Any additional services provided by the hotelier during the stay shall be added to the price mentioned in the reservation at the time of invoicing.
The prices indicated include only the services strictly mentioned in the reservation. Any additional services provided by the hotelier during the stay and the tourist tax will be added to the price mentioned in the reservation.
The prices applicable are those in force on the day of the reservation. Only the price indicated in the booking confirmation is contractual.
Article 4: Payment methods
Payment for all services must be made directly to the hotel (except for reservations that are pre-paid at the time of booking).
The client shall provide his/her bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express) by indicating directly, in the area provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity and the visual cryptogram.
The payment is debited at the hotel during the stay, except in the case of special conditions or rates where the payment is debited at the time of booking (online prepayment on certain rates). This prepayment is referred to as a deposit.
In the case of a fare subject to online prepayment, the prepaid amount, which is the deposit, is debited at the time of booking.
At the time of pre-payment, the amount that is debited at the time of booking includes: the price of the accommodation, the price of the restaurant if breakfast is chosen, taxes and any other additional services selected by the client, except for the tourist tax
In the event of a no-show (reservation not cancelled – guest not present) of a reservation guaranteed by credit card, the hotel will debit the guest, as a lump sum, with the amount of the first night on the credit card that was given as a reservation guarantee.
The credit card used for prepayment can be requested by the reception upon arrival at the hotel. It must be in the name of the reservation. If not, it will be necessary to contact the hotel in advance to fill in an authorisation form and provide a copy of the credit card and the cardholder’s ID for authorisation. If necessary, the hotel may ask the client to pay the deposit on the spot with his/her own bank card, in exchange for which the hotel will reimburse the deposit initially paid on the card used to make the reservation.
Article 5: Displacement
In the event of force majeure, exceptional events or technical problems in the hotel that make the client’s stay impossible, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same or higher category. Any additional costs for the room and the outward journey between the two hotels will be borne by the hotel.
Article 6: Staying in the hotel
Upon arrival at the hotel, the client is asked to fill in an arrival form. To do so, the guest will be asked to present an identity document in order to verify his/her identity. The hotel reserves the right to cancel the reservation if the guest does not present identification.
The guest agrees and undertakes to use the room in a reasonable manner and in accordance with its purpose. Therefore, any behaviour contrary to public morality and order will lead the hotelier to ask the client to leave the establishment without any compensation or refund, if payment has already been made. In the event that no payment has been made, the client must pay the price of the nights consumed before leaving the establishment.
The guest undertakes to ensure that the computer resources (WIFI access) provided by the hotel are not used in any way for illegal purposes. The Client is also required to comply with the security policy of the hotel’s Internet service provider, including the rules for the use of the security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.
The client will be held responsible for any damage, deterioration or vandalism that may occur as a result of the occupation of the premises and/or as a result of the participants and/or the staff for whom he/she is responsible, as well as for any damage resulting from the use of the Internet such as loss of data, viruses, breakdown of service.
We do not accept pets.
Smoking or vaping is not allowed inside the hotel. If this is not the case, the client will be liable to a penalty corresponding to the closing and cleaning of the room.
Article 7: Complaints
All complaints must be addressed to the hotel or by registered mail with return receipt, at the latest 15 days after the departure date, under penalty of foreclosure.
Article 8 : Responsibilities
The photographs presented on the site are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The client may not claim any compensation for this.
The hotel shall not be held responsible for the non-performance or poor performance of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client or the act of its partners, such as the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the bearer’s bank.
Article 9: Respect for privacy and protection of personal data
The Hotel implements the processing of personal data, for which it is responsible.
As part of this processing, the Hotel collects information concerning the Customer’s identity, e-mail and/or postal address, telephone number, credit card information required for payment of the room and other information related to the Customer’s specific requirements.
The customer is informed, on each of the forms collecting personal data, of the compulsory or optional nature of the answers by the presence of an asterisk.
All services will be recorded and made available to the client on request at the following address: contact@corailnoirmadagascar.com.
In accordance with Law 78-17 “Informatique et Libertés” of 6 January 1978 as amended and the General Data Protection Regulation which came into force on 25 May 2018, the customer has the right to access, rectify and oppose the processing of personal data concerning them.
The customer may also refuse the processing, request a limitation of the processing or request the deletion (within the limits of the legal retention periods) of personal data.
This right can be exercised by sending a written request to the email address, which will respond to the requests made.
The purpose of the processing of personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
Some personal data may be collected for services provided by the Hotel’s service providers for the purpose of booking or executing the contract, hotel reservations, quality control management and complaints (D-Edge APALEO). These service providers have their own privacy policies. We decline all responsibility for their policies or the processing of personal data.
Article 10: Applicable law – language
The present general conditions of sale are governed by French law.
The authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language shall prevail over any other translation in the event of a dispute, litigation, difficulty in interpreting or executing these terms and conditions and more generally concerning the existing relationship between the parties.
Article 11: Evolution / modification of the general conditions of sale by Internet
The present General Terms and Conditions of Sale by Internet can be modified and/or completed at any time. As soon as the new version of the General Terms and Conditions of Internet Sale is published on the Internet, it will automatically apply to all customers.